|Our Complaints Policy is meant to help you and us understand what to do if you are in any way concerned by the service we provide.
We strive to do our very best but things can of course go wrong. Your concerns are important to us. We take it very seriously. We do everything we can to keep you happy. If you have any queries please get in touch at any time: complaints@NoComment.Law
WHAT IS NO COMMENT?
No Comment is an agency providing qualified police station representatives to criminal law firms in England & Wales.
No Comment aims to provide the highest standard of legal service to every client. We recognise however, that we may
not always achieve this aim and want to know about any problems so that we can try to put them right. We value feedback,
which provides us with an opportunity to check the quality of our service and to make improvements. We will consider any
complaint carefully and objectively, endeavouring to resolve the issues and reach a satisfactory conclusion.
WHO SHOULD I COMPLAIN TO?
If you wish complain (about our service or charges) please contact the us at any time. We are happy to deal with your complaint by informal discussion or in writing, at your choosing.
If you would prefer deal with someone other than your normal point of contact, you are welcome to do so. You can contact the Complaints Officer at complaints@NoComment.Law
WHAT WILL No Comment DO?
We will acknowledge a complaint as soon as possible and set out a suggested timetable for our response. We normally aim to
respond to you fully, within one calendar month of receiving your complaint.
If you are not satisfied with the initial response, the complaint can be escalated to the firm's Complaints officer. The Complaints
officer will either:
(a) review the substance of your complaint themselves; or
(b) ask another officer to look into the matter.
In either case your complaint will be looked at afresh and we will work with you to understand any remaining concerns. We will
aim to provide a final response within a month of the complaint being escalated.
WHAT ARE MY LEGAL RIGHTS?
Nothing in this procedure takes precedence over or replaces any right that you have to bring a complaint or dispute that you
may have against the firm under local law.
OUR COMPLAINTS OFFICER CAN BE CONTACTED AT:
Complaints can be addressed to your usual contact or complaints@NoComment.Law